VitaJet (“Company,” “we,” “us,” or “our”) is committed to protecting your privacy. This document combines our Privacy Policy and our HIPAA Notice of Privacy Practices, explaining how we collect, use, disclose, and safeguard your personal, health-related, and Protected Health Information (“PHI”). By using our website, booking an appointment, or receiving services, you acknowledge and agree to this Policy. If you do not agree, please discontinue use of our website and services immediately.
1. INFORMATION WE COLLECT
1.1 Personal Information
We may collect personal information you voluntarily provide, including:
- Name
- Phone number
- Email address
- Address (for mobile IV verification)
- Appointment details
- Payment information (processed by third parties; we do not store credit card numbers)
1.2 Health-Related Information
To ensure safe administration of IV therapy, you may voluntarily provide:
- Relevant medical history
- Allergies
- Prior reactions to IV therapy
- Medications or supplements
- Wellness goals
1.3 Protected Health Information (PHI)
If your services involve a licensed medical professional, certain information you provide may be considered PHI and is protected under HIPAA.
1.4 Automatically Collected Information
We may automatically collect:
- Device information
- IP address
- Browser type
- Website usage data
- Cookies and analytics data
2. HOW WE USE YOUR INFORMATION
We use your information to:
- Process and confirm appointments
- Provide IV therapy services
- Screen for safety and eligibility
- Communicate with you about services
- Improve website functionality
- Process payments (via third-party providers)
- Maintain regulatory compliance
We do not sell your personal information.
3. HIPAA NOTICE OF PRIVACY PRACTICES
This section outlines how we use and disclose your Protected Health Information (PHI) in compliance with the HIPAA Privacy Rule (45 CFR Part 164).
3.1 Our Responsibilities Under HIPAA
- Maintain the privacy of your PHI
- Provide you with this Notice explaining our legal duties
- Notify you if a breach of unsecured PHI occurs
- Follow the terms of this Notice
4. HOW WE MAY USE AND DISCLOSE YOUR PHI
HIPAA allows us to use and disclose PHI without your written authorization for the following purposes:
4.1 Treatment
To provide, coordinate, or manage your IV therapy services.
Examples:
- Sharing relevant information with licensed practitioners
- Consulting with supervising medical staff
4.2 Payment
To bill and process payments for services rendered.
4.3 Healthcare Operations
For internal operations such as quality assessment, staff training, safety protocols, and administrative purposes.
4.4 As Required by Law
We may disclose PHI:
- To comply with federal or state laws
- For public health activities
- To prevent or reduce a serious threat to safety
- To law enforcement when legally required
- In response to court orders
4.5 Business Associates
We may share PHI with third-party service providers that perform services on our behalf (e.g., billing, scheduling, communications). These entities are required to safeguard your PHI under HIPAA-compliant agreements.
5. USES & DISCLOSURES REQUIRING YOUR AUTHORIZATION
We will obtain your written authorization before:
- Using PHI for marketing purposes
- Selling or exchanging your PHI
- Sharing psychotherapy notes (if applicable)
You may revoke your authorization at any time.
6. YOUR RIGHTS UNDER HIPAA
You have the right to:
6.1 Request Access
Obtain a copy of your PHI. We may charge a reasonable fee for copying and processing.
6.2 Request Corrections
Ask us to amend your PHI if you believe it is incorrect or incomplete.
6.3 Request Restrictions
Request limitations on how we use or disclose PHI. We are not required to agree to all requests.
6.4 Confidential Communication
Request that we contact you using specific methods (email, phone, etc.).
6.5 Accounting of Disclosures
Receive a list of certain disclosures of your PHI.
6.6 Receive a Paper Copy of This Notice
You may request a physical copy at any time.
6.7 File a Complaint
If you believe your privacy rights were violated, you may file a complaint:
- With VitaJet
- With the U.S. Department of Health & Human Services (HHS), Office for Civil Rights
We will not retaliate for filing a complaint.
7. DATA RETENTION
We retain information only as long as necessary to provide services, maintain accurate medical and operational records, and comply with legal requirements.
8. THIRD-PARTY SERVICES
We use external providers (e.g., Square, Google Maps, SMS/email services). These providers may collect and process personal data according to their own policies. VitaJet is not responsible for the privacy practices or security of third-party platforms.
9. COOKIES & ANALYTICS
We use cookies to:
- Improve site functionality
- Analyze user behavior
- Store preferences
You may disable cookies but some site features may not function properly.
10. SECURITY
We implement reasonable administrative and technical safeguards, but no electronic system is 100% secure. By using our services, you acknowledge and accept these inherent risks.
11. MEDICAL DISCLAIMER
VitaJet provides wellness IV therapy, not medical diagnosis or treatment. Nothing on our website constitutes medical advice. Results vary by individual. All services are optional and require your voluntary consent. You acknowledge full responsibility for providing accurate information.
12. LIABILITY LIMITATION
To the fullest extent permitted by California law: You assume all risks associated with IV therapy. VitaJet is not liable for adverse reactions, outcomes, delays, or service issues. VitaJet is not responsible for third-party system failures or data breaches. Our total liability, if any, is limited strictly to the amount you paid for services.
13. ACCEPTANCE OF THIS POLICY
By using our website or receiving services, you confirm that you: Have read this Policy; Understand and accept all privacy, HIPAA, and liability terms; Consent to the collection and use of information as described.
14. CHANGES TO THIS POLICY
We may update this Policy at any time. Your continued use of our services constitutes acceptance of any changes.
15. CONTACT INFORMATION
VitaJet
- Email: info@vitajet.com
- Phone: +1 (818) 633-9644
- Address: 318 W Colorado St, unit 1, Glendale, CA 91204